1. How can I know about my order status?

 

When we confirm your payment through our account, we will send the goods to you in 24hours. After we send the goods out, we will send a tracking number to you to check your order’s state on the way. Usually, the tracking number can be checked in EMS company website: www.ems.com.cn within 1-2 days when the tracking number set up on the internet, you will receive the package in 5 days. That means, you could receive the goods in 7-9 days after you transfer the payment.

 

2.How much is the cost to shipping the goods to our country? 

 

we policy: An order  shipping cost $23usd

 

3.how long will it take the goods to reach me?

 

If sent by express, it will take 7-9 days after shipping such as DHL, SODEXI, UPS, EMS, TNT,FEDEX.

 

4.In case of fraud related to your website, who can I claim to?

 

Please email to  Manager at urbanclothingusa@yahoo.com.cn ,thanks !

 

5.What about reasons for exchanges and refunds?

 

We do not offer refunds. We will exchange the products if for reason we've sent the wrong shoe or size.

 

Important Notice

As our company is so famous,recently we have found that some guys are using our company name to cheat some customer.After they got the payment ,the orders haven't been sent or the bad quality products was sent.To protect your benefit and secure the purchase, please contact our unique office website : wwww.urbanclothingusa.com.
our email is:

MSN:urbanclothingusa@hotmail.com   EMAIL:urbanclothingusa@yahoo.com.cn

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